BITRIX24 SUPPORT:
STANDARD OR FROM A PARTNER?

You bought a Bitrix24 license and start to "set up" your corporate portal from scratch. During configuration, users have questions that require an instant response or a solution to the problem. In such a situation, the customer is assisted by Technical Support.

There are two options of it: you can connect standard support from Bitrix24 or use partner support.

LET'S COMPARE BOTH KINDS OF SUPPORT FOR BITRIX24 PORTAL

Let's figure out what the technical support of the portal includes, and turn to the comparison of services from Bitrix24 and our partner support.

Consulting on Bitrix24 tools and functional

Setting up (Configuring) the Bitrix24 portal

Administration and Support Terms

* We answer during business hours from 9:00 to 18:00 (Monday-Friday) 

** Depending on the purchased license

Bitrix24 standard support is a great built-in option for new users. You can always quickly get answers to basic and simple questions, get instructions on how to set up the tools yourself.

At the same time, if you need more complex portal settings for your company or a faster response to your requests, we recommend using partner support. In addition to basic consultations, you also receive an extended support package, which includes process configuring in Bitrix24, server configurations and a convenient way of communication for you!

WHAT ADDITIONAL support SERVICES DOES SUPPORT.pl GIVE?

Bitrix24 update (On-Premise)

Updating the portal and configuring a backup.

Security Configuration (On-Premise)

Configuring firewall and antivirus (iptables, fail2ban, maldet, clamav).

Migration from Cloud to On-Premise

Data transfer, server setup and all related work on migration from the cloud version of Bitrix24 to the On-Premise version.

HOW TO CONNECT partner SUPPORT?

Get a partner code

after signing a contract

Use it on your Bitrix24

put it in a special field

Chat with our specialists

findus in your chat lists and leave you questions

PROCESSing requests ASAP

We will contact you within 1 hour after receiving a request for technical support

CONFIGURING SERVER AND BITRIX24 TOOLS

We configure the server and Bitrix24 modules for the efficient operation of the corporate portal

WHEN CHOOSING SUPPORT BITRIX24, YOU

do not worry about downtimes of the portal and servers

handing the work over to professionals
(we work with Bitrix for over 11 years)

get consultation on how to use portal and help setting up Bitrix24

save time and budget for an individual in-company specialist

HAVE ANY QUESTIONS?
Contact us!