your BITRIX24 PARTNER

How we support our Clients?

how we support our clients?

E-MAIL

Feel free to describe your problem or ask your question by e-mail and our support specialists will answer.

MEETINGS ONLINE

Book online meetings.
Choose a convenient date and time from support manager's calendar.

CHAT ONLINE

Get a partner code from us, activate partner support and chat with support team directly from your Bitrix24 portal.

Book online meeting with our specialists:

WE ANSWER:

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Immediately

Our support team is available online 9:00 AM - 6:00 PM (CET).
We provide answers without delays


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Comprehensively

Detailed instructions with screenshots, video tutorials, online training and one-to-one meetings


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With a guarantee

We provide full instructions and implement all configurations with a guaranteed result


WHEN support Will BE useFUL?

We will help you with any question regarding Bitrix24 and its functionality.
We will tell you specifically how YOUR process can perform optimally in Bitrix24.
We configure from scratch, fix errors and provide all materials for self-configuration as well.

Configuration.
Consultation.
Care.

SUPPORT LEVELs

level 1

Practical Bitrix24 knowledge for quick setup and efficient work.

On-line consultations.


FREE / 0 € 

  • ☑ Advising on the implementation of company processes in Bitrix24
  • Advice and consultation on the use of Bitrix24 tools
  • Advice on technical matters in Bitrix24
  • Corporate portal development tips
get an offer
level 1+2

Consultation and training as part of individual care.

There is no time limit and no limit to the number of meetings.

Individual sessions


INCLUDED IN THE SUBSCRIPTION PRICE


  • Includes LEVEL 1 and:
  •  We consult online for using standard functionalities
  • We provide instructions in text format with screenshots as well as video manuals
  • We install applications on your Bitrix24
get an offer
level 1+2+3

Configuration, consultations, individual training, 
communication with support from the Partner account.

Convenient format for sprint-based portal configuration.


WORKING HOURS PAYMENT

  • Includes LEVEL 1 + 2 and:
  • We implement configurations on your portal
  • We perform query analysis and offer the solutions
  • We create software modules and integrations
get an offer
level serVer

We install On-Premise version on your server.

Portal setup, migration from Cloud, correct system setup and configuration after installation



  • Server configuration as required by Bitrix;
  • Configuration of Bitrix24 performance on the server according to the project requirements;
  • ☑ Configuration of Bitrix24 modules etc.
get an offer

STEP-BY-STEP CONFIGURATION
IN SPRINTS FORM (LEVEL 1+2+3)

Convenient format for multi-stage implementation of your Bitrix24 by our specialists with payment per working hours

I need a sprint


SERVER MANAGEMENT

We will help you install the On-Premise Bitrix24 version on your server.

  • QUICK PORTAL LAUNCH
  • MIGRATION FROM THE CLOUD TO THE SERVER VERSION
  • CORRECT SYSTEM CONFIGURATION AFTER INSTALLATION

OUR support WILL BE EFFECTIVE

WHEN THERE IS A dedicated team RESPONSIBLE ON YOUR SIDE

It's simple: we know who we ask questions and you know who to direct your questions and issues.

DEDICATED COMMUNICATION CHANNEL

We will respond quickly to your request via any communication channel you choose. It will be more convenient for all of us to track your problem research progress through a single communication channel.

WHEN YOU ARE EXPECTING A QUICK ANSWER

Some complex problems take certain time to research and resolve. We will honestly show you the conditions for considering the request. Our standard  principle is to find a solution to a problem within 24 hours from its acceptance.

WHEN CHOOSING SUPPORT FROM US:

You do not worry about downtimes of the portal and servers

You entrust the work to professionals
(15 years of Bitrix24 experience)

You get consultation on how to setup and use Bitrix24 portal

You save time and budget for an individual in-company specialist

Contact Us or Leave a Request

We will be happy to advise you the best decision!

Contact Info

SUPPORT.PL Sp. z o.o.